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Position Title : Help Desk (System Administrator)

Reference : IT/006/21

Location: Sharjah

Description :

  • Responsibilities for Help Desk (System Administrator)

  • Responsible for the maintenance, configuration, and reliable operation of computer systems, network servers, and virtualization
  • Install and upgrade computer components and software, manage virtual servers, and integrate automation processes
  • Troubleshoot hardware and software errors by running diagnostics, documenting problems and resolutions, prioritizing problems, and assessing impact of issues
  • Provide documentation and technical specifications to IT staff for planning and implementing new or upgrades of IT infrastructure
  • Perform or delegate regular backup operations and implement appropriate processes for data protection, disaster recovery, and failover procedures
  • Lead desktop and helpdesk support efforts, making sure all desktop applications, workstations, and related equipment problems are resolved in a timely manner with limited disruptions
  • Responsible for capacity, storage planning, and database performance

    Qualifications for System Administrator

  • Associate or Bachelor's degree in Computer Science, Information Technology, System Administration, or a closely related field, or equivalent experience required
  • 3-5 years of database, system administration experience and network administration,
  • Must have Microsoft server Cetified, or other network related fields are a plus
  • Working knowledge of virtualization, VMWare, or equivalent
  • Strong knowledge of systems and networking software, hardware, and networking protocols
  • Experience with scripting and automation tools
  • Strong knowledge of helpdesk and IT operations best practices, including expert knowledge of security, storage, data protection

Apply