Technical Announcement
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Date: 26/03/2012: Shifting of City Office.

As we are shifting our City Office in Abu Dhabi from Electra Street to Airport Road (HSBC Bank Building) on 29/03/2012, so on this day the telephone number 02-6722768 will not work for 2 to 3 Hrs approximately during the shifting.

We regret the inconvenience and in case of any queries you can call our main number 02-6732626


Date: 18/03/2012: New Online Payment page:

In order to make the Online Payments page more easy & convenient, we have updated the online payments page with new form and help file.


For Online Payments Collection of your Personal Information

In order to open your Customer Account and start using the Online Payment Service, you will be asked to provide us with certain personal information, such as your Contract Number,E-Mail, Mobile No, Apartment No and Building Name and other identifying information which we may combine with your personal information.

You should ensure that the Mobile No & E-Mail address you have registered with us is always up-to-date, So that we can always contact you with important information regarding your Customer Account and the payment Service. We may also need to collect selected financial information from you, such as your credit card and/or bank account details.

Your Internet protocol (or IP) address (which is a unique number assigned to your computer server or your Internet service provider (or ISP), information about your computer (for example, browser type) and navigation information may also be tracked against your personal information for the purposes of preventing fraud, to improve the payment service for you.

Finally, we may collect additional information from or about you in other ways not specifically described here. For example, we may collect information related to your contact with our customer support team or store the results when you respond to a survey.

Protecting your personal information

SERGAS hold your personal information on our web server. We do not save any of your payment information on our server and us simply transferring to payment service provider ‘CashU’ for completing payment procedure process. 

We take reasonable measures to safeguard all your personal information from unauthorised access, use or disclosure, including the use of high security algorithm. However, the Internet is not a secure medium and we cannot guarantee the privacy of your personal information. You must enter your contract no and password each time you want to use the customer login. Never share your username and password or any details about your Customer Account with anyone.